Shipping Procedures For Your Chocolate Delivery
We ship orders out Monday-Wednesday to prevent chocolates from traveling over the weekend and to ensure safe delivery.
Any order received before 12p PST will be sent out the same day. Orders received after 12p PST will not be shipped until the next day. Orders placed after 12p PST Wednesday will be shipped the following Monday.
To have an order arrive the next day please select ‘Overnight’ in the shipping options
We use USPS Priority Mail as our carrier. If your package does not arrive at its final destination on time due to USPS (ie, unexpected bad weather) Nicobella Organics cannot be held responsible.
If the ‘Overnight’ option is not selected, packages will be sent via USPS Priority Mail which typically arrive within 2 days (from date shipped) but may take up to 3 days in rural areas.
Shipping During Warm Months and to Warm Weather Destinations
Due to the perishable nature of our chocolates, we take special care to ensure the delivery of your chocolates in perfect condition.
Shipping rates and methods vary by time of year. From May to September, we take extra precautions and ship with gel ice to ensure the safe arrival of your chocolates.
If the temperature is 80 degrees or higher we strongly recommend selecting overnight shipping so that your chocolates arrive in tact.
We use Authoize.net as our third party billing. All of your information is kept confidential. Your credit card information is not saved in their system or Nicobella Organics' system. We do not share your personal information (name, email, address, phone number) with any other third party.
We guarantee you'll be completely satisfied with your purchase of nicobella truffles. If you aren't - for any reason - simply return your order within one week of receipt or email us at firstname.lastname@example.org. We'll send you a prompt refund or replacement, whichever you prefer.
Returns can be sent to:
Spa Candy LLC 5600 Wilshire Blvd #109 Los Angeles, CA 90036. Be sure to include a letter specifically explaining your concern and indicate whether you'd like us to issue you a replacement or credit. Please include the shipping label from the outside of your package for identification purposes.